Refund policy

RETURNS ARE FOR STORE CREDIT ONLY.

Items can be exchanged or returned for store credit only, within 12 days of purchase.

Sale items are non-returnable and are a final sale.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do not send your return to any address other than ours.

In short: Items with a receipt can be exchanged or returned for store credit within 12 days of purchase, no refunds. 

No returns for discounted items.

Non-returnable items:
Gift cards

Email: Cristiana@cristianashieldsjewelry.com

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to:

• Cristiana Shields
• Cristiana Shields Jewelry
• 350 Prestwick Circle, #3
• Palm Beach Gardens, FL 33418,
• United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.